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----- Original Message ----- From: "Tee Leong Yen" To: < This email address is being protected from spam bots, you need Javascript enabled to view it > Sent: Sunday, March 23, 2008 10:42 PM Subject: SkyBus: Thank you > This is an enquiry e-mail via http://www.skybus.com.my from: > Tee Leong Yen < This email address is being protected from spam bots, you need Javascript enabled to view it > > > I would like to thank En. Imran and the bus driver (SkyBus departing LCCT > on 11.15 pm 22nd March 2008) for their help in returning my travel bag > which I carelessly left on the bus. > > I really appreciate En. Imran's efforts and prompt updates. > > Thank you very much. > > Leong Yen > From: This email address is being protected from spam bots, you need Javascript enabled to view it To: This email address is being protected from spam bots, you need Javascript enabled to view it Subject: SKYBUS SERVICE Date: Tue, 29 Jan 2008 13:41:32 +0800 Dear Sharinee, I would like to thank you for your support given in locating my bag on January 28, 2008. I really appreciate your efforts and prompt feedback and calls. I would surely introduce Skybus services to my friends and colleagues. Thanks, Mohan Anasalam > ----- Original Message ----- > From: "Ferdie" < This email address is being protected from spam bots, you need Javascript enabled to view it > > To: < This email address is being protected from spam bots, you need Javascript enabled to view it > > Sent: Tuesday, January 22, 2008 9:33 AM Dear Sharinee, Thank you very much for your assistance in helping to find two (2) passports left on one of your buses yesterday. We really appreciate your quick response. Thank you, Ferdie Date: Tue, 22 Jan 2008 06:58:44 +0000 From: This email address is being protected from spam bots, you need Javascript enabled to view it Subject: My comments To: This email address is being protected from spam bots, you need Javascript enabled to view it I wish to thank Miss Sharinee & Aziz, the driver who was arranged to pick me and my guests at the LCCT Airport on Sunday, 13th January 2008. Sharinee replied back to my inquiry promptly and supplied me with the details I had inquired. I am very satisfied with her assistance. She is very good, eloquent and responsible in arranging and confirming my booking. The day before the charter she called and informed me of the pick up confirmation once again. I wish to highlight that one of your staff at the LCCT called me and supplied the name & contact detail of the designated driver on that day. Encik Aziz is a very good driver, punctual and helpful too. We had a very comfortable journey all the way to KL City Centre where the accomodations are. The transportation is very spacious and comfortable, most importantly its very clean !! Overall i am very happy and glad i had emailled Skyvans Sdn Bhd and used their services by the end of thd day without hesitation. They're friendly, cooperative, considerate, helpful and very courteous!! Excellent!! I have no hesitation to use their services again and recommend them to any of my friends and family who wishes to come here in Malaysia. Thank you again to Miss Sharinee & colleagues!! Dk Fatimah Pg Ahmad ----- Original Message ----- From: Henry To: This email address is being protected from spam bots, you need Javascript enabled to view it Sent: Wednesday, December 19, 2007 6:02 PM Subject: testimonial Dear Skybus, We are very thankful for the good work of the staff, the driver, and the CEO of SkyVans Sdn.Bhd. Our laptop was left in the van we rented for our trip from LCCT to KLCC last Nov 29. They were very professional and prompt response was given. They returned our laptop in good condition the day after. The CS officer Ms. Sharinee was really helpful and professional, she kept contacting and updating us with news on the laptop. Also the driver was really honest to deliver our laptop back to the Ascott where we stayed during our visit to Malaysia. I really appreciate the professional, caring and calming response from Sharinee. I believe with this excellent service from you, this company would benefit tremendously. Thank you. Henry D. Putranto PT. International Test Center ETS Official Representative in Indonesia From: Vienna Lim To: 'Shamala Thaver' Sent: Tuesday, December 18, 2007 11:24 AM Subject: Travel on 9/12 & 11/12 Hi Shamala, I want to thank your staff for the trip from KL Sentral to LCCT and LCCT to KL Sentral on 9/12 & 11/12 respectively. We had a friend who left her passport when we reached LCCT (9/12) and someone left her souvenirs in the bus when we reached KL Sentral (11/12). Sylvester and the bus drivers were very helpful. They helped us to resolve the problem. Thank you very much. Cheers, Vienna Lim From: damian johnston To: This email address is being protected from spam bots, you need Javascript enabled to view it Sent: Tuesday, October 23, 2007 3:09 PM Subject: assistance Dear Sir/madam, I would like to extend my sincere thanks to Sky Bus and in particular Sharinee who assisted me on the 16th and 23rd of October 2007. I unfortunately left my travel bag in one of your vans that transported me from KLIA to the Boulevard Hotel. It contained over $10 000-00 in cash, my passport, laptop etc. I phoned and spoke to Sharinee in a complete panic. The prompt and calm manner in which she helped me was excellent and the problem was resolved and the bag returned with all in tact within an hour. Again the service I received from Sharinee when booking our return van to KLIA was prompt, professional and efficient. Thank you Sharinee and all at Sky Bus you all rock big time. Kind Regards Damian Johnston Proc Broc Asia From: Andreas Guenthard To: < This email address is being protected from spam bots, you need Javascript enabled to view it > Sent: Sep 20, 2007 4:58 PM Subject: SkyBus: Thank you! Dear Chris, dear SkyBus team, We would like to thank you again for your professional support and coordination during the event for the Aga Khan Award of Architecture held in Kuala Lumpur on 04. September 2007. We have been subcontracted by our correspondent in Switzerland for arranging all ground transportation in Kuala Lumpur for this important ceremon. Our main concern was meeting the high standards of the 270 VIPs attending the ceremony from all over the world. We were very lucky to find Sky Bus as our general supplier for all ground transportation. The 24 hour availability of your staff before and during the event, as well as the excellent customer service standards were a critical factor to making this event a full success. We have received a lot of compliments from the delegates for the excellent and most flexible service offered by your company and would like to pass these on to you and your team. Thank you again for all your efforts to making this event a full success and we hope to arrange many more big events with your collaboration. BRAVO! Kind regards Andreas Guenthard Federica Clemente Kuala Lumpur, Switzerland, Italy ----- Original Message ----- From: "AC Hay" To: < This email address is being protected from spam bots, you need Javascript enabled to view it > Sent: Thursday, August 16, 2007 6:24 PM Subject: Thanks for the excellent customer service this past week. >I am writing to thank the Skybus LCCT service, and their staff for an > extremely helpful, timely and professional response on this past > Monday 13 Aug '07, when I notified them that I thought I might have > left my wallet on LCCT-Sentral bus late Sunday night. Having been > trekking in Sarawak/Mulu for the past 10 days, it wasn't until the > next day, when I was unpacking the gear, when I realized that my > wallet was missing. Having been in South East Asia for a few months, > I've experienced a wide spectrum of people and business practices, and > have learnt to be flexible in my dealings, taking the good with the > bad. So, I wasn't expecting anything in particular when I notified > Skybus of my loss. Imagine my surprise, when a hour later, I received > a call from the delightful Ms. Sharinee who informed me that the > errant wallet was indeed, on a Skybus, and enroute to KL Sentral as we > spoke. Would I like to make arrangements to pick it up? > > Her followup and attention to the matter, and its timely resolution, > were a delightful reminder of how businesses should be. > > Keep up the good service! Merdeka! > > -- > A C Hay > > tinrooster consulting, alameda, ca usa From: Lorena Garcia To: This email address is being protected from spam bots, you need Javascript enabled to view it Sent: Wednesday, August 15, 2007 12:47 AM Subject: Thank you Hi Sky Bus Team, I would like to give my heartfelt thanks for helping me to recover my laptop which I left on the bus yesterday (14 Aug). I have never experienced such fast response from your customer service, courtesy of Ms. Sharinee and the wonderful guys at the KL Sentral Station. In less than hour after I left it at the overhead compartment – my laptop was already in my hands! Keep up the good service! Best regards, Lorena Garcia - Frequent Traveler, from the Philippines From: Lukman Date: 07/12/07 01:05:49 AM To: This email address is being protected from spam bots, you need Javascript enabled to view it Subject: A WONDERFUL TESTIMONY July 12 , 2007 Mr Chris S.Thiagarajah SKY VANS Sdn Bhd, To the management and staff of SKY VANS, I want to thank you for taking the time for finding and returning my hand phone Nokia 9500 on Monday 9 July 2007 that I accidentally left in SKY VAN van that I took from KL Sentral station to the city . Your staff and management are to be commended for their good work and honesty . Thank you once again for your kindness and patience Chris. Sincerely yours, Lukman Priosoetanto From: Deepak Wadhwa Date: 07/07/07 09:49:23 AM To: This email address is being protected from spam bots, you need Javascript enabled to view it Subject: Experience with Skybus Dear Chris, I have used the services of Skybus few times and would like to share my recent experience that I believe demonstrates one of the highest quality of standards that you practice in order to achieve true "customer satisfaction". On our recent trip to Langkawi and on our return we have apparently picked up a wrong bag at the airport and returned home via Skybus. Once we realized the problem and on approaching Skybus staff at KL sentral and head office few things occurred that I would like to share with you. 1) Fast response time - couple of your staff members calling me back to understand the problem and finding the solution 2) A courteous staff that offered my wife a complimentary ride to LCCT from KL Sentral and back so that we can exchange the bags with Air Asia @ LCCT. Kindly accept my sincere appreciation and I look forward to using the services provided by Skybus in future as well. Kind Regards Deepak Wadhwa |
