Dear Skyvans,

Thank you so much for your arrangement of transportation for our trips during our stay in Malaysia.
We are very impressed with the outstanding service of the skyvan drivers Mr Vengket and Mr Zairi. Please do us a favour and  relate our thanks to them. We wish you a bright future for your business.

Best regards

Steven

TO THE CEO OF SKYBUS

I came to know about Skybus through Air Asia. I thought its so cheap
must be cheap standard bad timing old buses with a fresh coat of paint

What a surprise I had !

Its very good and fantastic value. No need for a regular taxi man anymore
and no stress on my husband if no taxi available to drive me all the way to
LCCT and pick me up. Sentral is so convenient. I travel to Japan every month
and the buses are as good as those in Kansai Airport at Osaka

I am one happy customer. Thank you Skybus

What a nice surprise Malaysia Boleh . I am so proud Malaysia has this sort
of bus service

Linda Chin Plascow
                      

I am pleased with the fast response to my email sent at 10.18am on 13
Nov,2009 and it was responded at 10.33am on the same day, exactly 15 minutes waiting time. I was expecting another 3-5 working days before my
email was responded by the staff of Skybus.

I was enquiring about the bus tickets i bought online which i was unsure if i needed to go to the office to get the physical tickets as I would be boarding the bus at 4am for my 7am flight. The response was a staff would be standing there by the bus to issue the bus tickets on the day i am supposed to board the bus for my flight, even though its early in the morning. This is a pleasant suprise and reading the users\' compliments, no doubt i have not made the wrong choice to purchase my bus tickets online together with flight tickets. All at a few clicks and i saved RM1.50 for each ticket bought too. Talking about savings, not only my time but money as well.

Thank you and do countinue to keep up the excellent customer service standard. A word of compliment brings more customers to you, whereas a word of complaint sends more customers away!

Lydia

We all enjoyed our trip to Genting & KL. We would like to thank Skyvans and in particluar Skyvans driver Vengkat for the transport arrangements. Vengkat was exceptionally nice and helpful, He made perfect arrangements for our day tour in KL and we had a wonderful day before heading home. Thanks much again.

Jacky Wong

Dear Skybus Management,

I just wanted to send a quick letter and voice my appreciation for Skybus as a transport option here in KL. Your bus service has proven to be a dependable, inexpensive, and efficient method for getting to the LCCT and I personally won’t use any other way to get there. For me, whenever I book an AirAsia flight online, adding on a Skybus return trip is automatic. Not only can I rely on prompt and comfortable transportation to and from the airport, I can avoid taking taxis and wondering—especially as a non-local—whether or not I got ripped off.

I was also impressed by the rapid and sincere response, both by e-mail and by phone, that I received when I recently contacted Skybus with a concern about a scheduled LCCT departure time. Thank you for not only providing such a valuable service at a truly affordable price, but providing it with a measure of customer appreciation and satisfaction that is all too rarely seen around here. Many companies would do well to model their business approach after that of Skybus.

Kind regards,
Chad Merchant

I would like to say a huge thank you for organising our transfers
whilst in KL. Aziz our driver was an excellent driver with a very
clean vehicle and we felt safe at all times with Aziz.
 
When we return to KL we will definitely book SkyVans and Aziz again!
 
Kind Regards
Nadia Rullo

Message: \"Great services came from great staff\"
 
Congratulations on your great services and the punctuality that you have
promised. You are very successful.
 
By the way, I  hope that one day SkyBus and Air Asia can strengthen their partnership by going into cargo services. You can make it if you think you can!
 
Thanks!

Hazreel Hizad Hasmadi

Thank you for finding my lost luggage. You have saved me thousands of Ringgit as my multimedia projector and other important material were in the luggage. More importantly, finding my luggage meant my work would not be interrupted.

And to those who do not know what happened, here is the story:

I arrived at LCCT on Friday evening, 21st November 2008, back from Kota Kinabalu after a two day business trip. I boarded SkyBus at 9:45pm. I arrived at KL Sentral at 10:45pm. There was some congestion due to some road works at KL Sentral, so in my hurry to get down, I forgot my luggage that was in the luggage compartment of the bus. When I did realise my luggage was missing, the bus had gone and I couldn’t do anything as the SkyBus counter at KL Sentral had closed for the night. I had no choice but to go home and expect the worst.

When I reached home, I went to the SkyBus web site and found their hotline. I called but there were no answer as it was past 12 midnight. I left a message as well as a SMS. The next morning, on Saturday at 7:30am. I received a SMS from the Hotline number saying that they were locating my lost luggage and would contact me shortly. About 15 minutes later, a call came saying my luggage had been found at LCCT and would be delivered to KL Sentral for collection. At 9:30 am, I was at KL Sentral and picked up my lost luggage.

I was told by the SkyBus KL Sentral staff  that their SkyBus colleagues at LCCT went bus to bus to find my lost luggage. Such is the dedication of SkyBus staff.

This is a company with very responsible staff and was able to handle the crisis very professionally. So the next time you travel to LCCT or come back from LCCT, please insist on taking SkyBus. I know I will.

Thank you again to all you wonderful people in SkyBus. Thank you and God Bless you. You will see me again. You have won a loyal customer.

Best regards,

James Ng

I am one of your customers that used your service today. I started the journey from LCCT at 6.30pm and reached KL Sentral at around 7.15pm. In my rush, I forgot to take my black NIKE bag pack which was in the bus luggage compartment. I contacted your call center and informed them about the incident. My call was answered by a skybus staff. After I had given her all the information, she proceeded to help me find the bag. After about half an hour, she called me and told me that the bag had been found in SkyBus registration number BJD 1389 driven by En Nasir. Thank god! She asked me to be at KL Sentral at 11.15pm to wait for this bus. I got back my bag. Thanks!

I would like to congratulate the management of Skybus for having such dedicated staff and Nasir for being dedicated and honest.

I wish Skybus continued success.

Again, thank you so much for your help. I greatly appreciate the assistance you have provided me.

Best Regards,

Mohd Sabarudin Sain

thanks

it was a great journey.

Shazlina Asraf

Hello Skybus!

I have been working in Labuan for almost 3 years now. Finding information about transport that I need to use when I get to Peninsula Malaysia is now very easy with the help of this website. Skybus provides me with a good timetable for the bus so that it makes my planning so much easier. Also, with the presence of airasia.com and tunehotels.com, my life is easy to manage. I can book the flight from airasia.com, find my way to Tune Hotel with Skybus and get a good rest with booking from tunehotels.com. Nice service and everything is just a (maybe two or three) clicks away.

Thanks guys!

Mohd Wahidi

Hello,
thanks alot the trip was really pleasent and enjoyable..

Nadia Al-Hajri